Support
Need help? Send us a message or check the FAQs below.
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Frequently Asked Questions
What is Trackless? +
Trackless is an AI-powered calorie and food tracking app. Just speak or type what you ate and our AI logs the calories and macros for you — no manual searching or barcode scanning required.
Can I try the AI features? +
New users can try AI features with starter credits. Continued access uses credits or a subscription. Open the app to see your available credits and current subscription options.
What subscription plans are available? +
We offer two plans: Monthly and Yearly. The yearly plan gives you a significant discount compared to paying monthly. Prices are displayed in your local currency and may vary by region. You can view the exact pricing in the app.
How do I cancel my subscription? +
On iPhone, subscriptions are managed through the App Store. To cancel, go to your device’s subscription settings:
- iOS: Settings → Apple ID → Subscriptions → Trackless → Cancel
Can I get a refund? +
For iOS subscriptions, you can request a refund through Apple. If you have trouble, contact us and we'll do our best to help.
How do I delete my account and data? +
You can delete your account from the app under Profile → Settings → Delete Account. This permanently removes all your data from our servers. You can also email us at [email protected] to request account deletion.
Is my data private and secure? +
Our privacy policy explains what data Trackless collects and how it is used, including processing by service providers. For full details, see our Privacy Policy.
How do I report a bug or suggest a feature? +
Use the contact form above or email us directly at [email protected]. We read every message and appreciate your feedback.